Refunds & Cancellation Policy

This policy applies to paid plans for Anvesham purchased from Partha Borthakur (sole proprietor), trading as Anvesham. It is designed to be simple and consistent with the Consumer Protection (E-Commerce) Rules, 2020.

1. Free trial first

Every account gets 7 days of full access free, with no card required. The trial exists so that you can decide before paying; we encourage you to use it fully.

2. Cancellation

• Plans are prepaid for a fixed period (31 days for monthly, 366 days for annual) and do not auto-renew unless you have explicitly enabled recurring billing where offered.
• You can stop using the Service at any time. Cancelling does not delete your data; see the Privacy Policy for deletion.
• If recurring billing is enabled, you can turn it off from your plan page at any time and it takes effect from the next billing date.

3. Refunds

• Monthly plan — full refund if requested within 48 hours of payment and you have not used paid-only features after payment. Otherwise non-refundable for the current period.
• Annual plan — full refund within 7 days of payment. After that, a pro-rated refund of the unused whole months, less one month, on request.
• Duplicate or failed charges — refunded in full once confirmed with PayU.
• Service failure — if the Service is unavailable for more than 72 consecutive hours for reasons within our control, you may claim a pro-rated refund for the affected period.

Refunds are issued to the original payment method through PayU and typically appear within 5–10 working days, depending on your bank.

4. What is not refundable

• Dissatisfaction with an analysis, score or verdict. Outputs are automated decision support and carry their own confidence and caveats; they are not a guarantee of outcome.
• Accounts terminated for breach of the Terms of Service.
• Partial months on the monthly plan after the 48-hour window.

5. How to request

Email pbdomains01@gmail.com from your account email with the transaction id shown on your plan page. We acknowledge within 48 hours and decide within 7 working days.

6. Grievances

If you are not satisfied with how a refund request was handled: Partha Borthakur, Grievance Officer, pbdomains01@gmail.com.